Patient Services


Specialty drugs are prescription medications that require special handling, administration or monitoring. Benzer specialty pharmacy has a team of experts that understands the complexity of these medications and will help you achieve the best outcome. We offer specialized pharmacy care for patients diagnosed with chronic or complex health conditions such as HIV/AIDS, Hepatitis C, Cancer, Multiple Sclerosis, Psoriasis, and Rheumatoid Arthritis among others.

Refill reminders

Worried about running out of medications? Do you always forget to order your refills? Leave that to us. Benzer Specialty Pharmacy will have one of our Patient Care Coordinators reach out to you at the right time to schedule your next refill. Taking medication incorrectly or forgetting to take it ​are two of the main reasons patients get readmitted to hospitals. We are trying to change this through our refill reminder program.

Specialty Care Management Programs

Our specialty care management programs focus on patient safety, ensuring that patients take their specialty medications correctly. Our specialty pharmacy professionals will ensure that you receive safe and effective specialty medications. Benzer Specialty Pharmacy can assist you with your needs and specializes in the delivery and clinical management of your specific medical condition that requires these complex medications.

These programs are developed to focus on medication adherence and compliance. Poor medication compliance can lead to:

  • Unnecessary disease progression and complications
  • Worsen the quality of life
  • Additional medical costs and physician visits
  • Increased use of expensive, specialized medical resources
  • Unneeded medication changes

Our specialty care management programs are listed below:

Hepatitis C
Hepatitis C is a contagious liver disease which is spread through contact with the blood of an infected person. Our Hepatitis C management program will help you through the course of your Hepatitis C treatment and can help you to prevent or manage common side-effects and toxic drug interactions by assessing your personal health history. Our program is dedicated to helping you understand how to deal with this disease. Benzer Specialty Pharmacy has Hepatitis C medications available and is ready to assist you throughout your treatment.
Multiple Sclerosis
Multiple Sclerosis is a neurologic disorder that affects the central nervous system system (CNS). In Multiple Sclerosis, the body’s immune system begins to attack the nerves in the CNS. Our Multiple Sclerosis management program focuses on patient adherence. Studies have shown that patients who adhere to their medication regimen and treatment plan stand a better chance of effectively managing their disease and living a quality life. Our program not only supports patient adherence to treatment, but it also assists physicians, health plans, and employers in meeting their clinical and/or financial goals.
Treatment for HIV can be difficult and hard to manage, often consisting of a variety of different medications that may cause drug interactions or adverse side effects. You can count on our specialty pharmacy to provide the guidance and expertise you need to ensure you are on the most effective and manageable treatment plan.
Our HIV/AIDS management program can assist with your enrollment into the AIDS Drug Assistance Program (ADAP), a special program for those who do not have insurance or otherwise cannot afford treatment. Benzer Specialty Pharmacy coordinates all medications to save you trips to the pharmacy, reach out to you regarding refills, and provide prescription delivery upon request, free of charge. At our specialty pharmacy we provide free HIV counseling at the pharmacy or by phone. Conversations are confidential and safe with us.
Rheumatoid Arthritis
Rheumatoid Arthritis (RA) is an inflammatory disease that causes pain, swelling and stiffness in the joints. Our specialty care management program involves counseling patients on how to take their RA medications correctly and stresses the importance of compliance with their regimen. Furthermore, our specialty professionals are always available to speak to patients who may have concerns regarding their current RA therapy.
The Pharmacist-patient relationship is the key in the adherence to cancer medications. Our specialty care management program helps patients with cancer understand medication complexity, puts systems in place to make sure patients are taking their medications, and gives patients tools, such as simple checklists, to help them remember to take their medications. Our Cancer management Program makes sure patients understands directions, as well as any potential conflicts that may exist with other medications.
Psoriasis is a chronic, immune-mediated disease affecting millions of adults in the United States. This disease affects more than just the skin and is associated with several comorbidities. Our specialty care management program plays a key role in educating and monitoring patients, helping to optimize patient outcomes and improving quality of life.
Dermatology is a subject that refers to diseases of the skin. It includes diseases like psoriasis, plaque psoriasis, hidradenitis suppurativa, vitiligo, eczema, cutaneous lymphomas (CTCL), and skin infections including what’s known as ABSSSI. These diseases can sometimes become complicated and should be monitored closely. Benzer Specialty Pharmacy will walk you (the patient) through these processes by making sure you know exactly how to use your medication as well as following up with you periodically on how your condition is doing.

Support Services

Benzer Specialty Pharmacy provides every patient starting on a therapy with a welcome packet. This packet provides patients with a list of documents such as a patient management information sheet, a community resource list, the patient’s rights and responsibilities, and customer satisfaction survey.

Community Resources

To assist you with your financial healthcare needs, Benzer Specialty Pharmacy has provided a list of financial resources:
This organization is dedicated to helping federally and commercially insured people living with chronic, critical and rare diseases with the out-of-pocket costs for their prescribed medications.
This program assists patients living with chronic and life-altering illnesses in paying their share of prescription drug copayments, deductibles, and health insurance premiums.
The Assistance Fund is a leading nonprofit organization created to make access to medications a reality for patients who are critically or chronically ill putting them at the forefront of service delivery, speed to therapy and compliance to therapy.
This program helps patients suffering from chronic medical conditions who have limited financial means get access to the medications they need. They help qualified patients pay their insurance co-pays so they can get immediate access to prescription medications.
This program helps meet the needs of organ transplant candidates, living donors, recipients and their families by providing information and education regarding organ transplantation, granting financial assistance and being an advocate for sustaining and enriching lives every day.
The Partnership for Prescription Assistance helps qualifying patients without prescription drug coverage gets the medicines they need for free or nearly free.
This program is designed to connect eligible patients to coverage and reimbursement services as well as assistance programs that best suit their circumstances.
The Safety Net Foundation is a nonprofit patient assistance program that helps qualifying uninsured patients access Amgen medicines at no cost.
Merck Company provides its medicines and adult vaccines for free to people who do not have prescription drug or health insurance coverage and who, without our assistance, cannot afford their medicine and vaccines.
This program is designed to provide free prescription medicines to eligible individuals who don’t have insurance coverage for their products and do not have adequate financial resources. This program also helps eligible hospitals receive free medications to give to eligible outpatients directly.

For more information regarding your chronic health condition, visit these websites:

Crohn's Disease
Allergic Asthma
Hereditary Angioedema
Oncology (Cancer)
Psoriatic Arthritis
Pulmonary Arterial Hypertension
Respiratory Syncytial Virus (RSV)
Multiple Sclerosis
Rheumatoid Arthritis
Hidradenitis Suppurativa
Cutaneous T-cell Lymphoma


What is a specialty pharmacy?

Specialty Pharmacy is a high-touch patient care model that supports the best clinical and cost effective outcome.

What types of services do you offer?

We offer services for patients who are challenged with complex and chronic conditions requiring advanced drug therapies, injectable medications and more complicated treatment regimens.

Why should I choose Benzer for my specialty pharmacy needs?

Since these medical conditions are complex, Benzer Specialty Pharmacy will help patients manage their diseases so that they remain compliant with their therapy and achieve the best outcome while helping each patient fully understand their treatment.

How will I know if my drugs are covered by insurance?

Benzer Specialty Pharmacy works with insurance companies and other payers to ensure maximum utilization of insurance benefits and to limit the patient’s out of pocket costs.

What are your hours of operation?

​You can reach our pharmacists 24/7 for clinical questions.

  •   301 Havendale Blvd, Auburndale, FL 33823

    •   866-634-9965
    •   866-634-9905
    •   9:00AM to 7:00PM M-F and 10:00AM to 3:00PM Sat
  •   5908 Breckenridge Parkway Tampa, FL 33610

    •   813-644-7277
    •   813-875-4000
    •   8:30AM to 6:00PM M-F and 09:00AM to 2:00PM Sat
  •   28577 Schoenherr Rd Warren, MI 48088

    •   586-573-8300
    •   586-573-8301
    •   09:00AM to 6:00PM M-F and 10:00AM to 03:00PM Sat
  •   6300 Commerce Dr Westland, MI 48185

    •   734-728-4030
    •   734-728-4037
    •   09:00AM to 6:00PM M-F and 10:00AM to 2:00PM Sat

How do I enroll with Benzer specialty pharmacy?

Call your Benzer Specialty Pharmacy location and one of our patient representatives would be delighted to get you enrolled in our services.

For which medical conditions do you provide medications?

Examples of conditions that we provide medications for are: Hepatitis C, HIV, Autoimmune diseases such as Rheumatoid Arthritis, Psoriasis, Crohns Disease, Multiple Sclerosis, Cancer and more.

How can I order refills on my medications?

Please expect a courtesy phone call about a week before your next refill from a Benzer Specialty Pharmacy patient care advocate who will schedule your next refill. The Patient Care Advocate will confirm with you that you are still taking the medication and are not having any unbearable side effects. If an “authorization” is required for a prescription from either the doctor or insurance company, our staff will inform you and take the necessary steps to acquire the authorization. You may also order refills or talk to one of our specialty professionals about your disease or medications by using our toll free number.

How is my medication delivered?

We ship to 45 states using one of our preferred expedited carriers.